General Travel Terms and Conditions

The booking of one or more travel services offered by MIRA KODA UG (haftungsbeschränkt), a German limited liability entrepreneurial company (hereinafter MIRA KODA), in its own name as a tour organiser is made on the basis of the following General Travel Terms and Conditions. These terms apply to the following types of contract.

• ✦ Package travel contracts, which also include combinations of flights, accommodation, transfers, experiences and individually designed itineraries ("Travel Architecture")
• ✦ Contracts for individual travel services

Individual travel services are understood to be the following.

• ✦ Contracts for pure overnight and accommodation services in hotels, boutique resorts, private villas and holiday homes (in particular "hotel only")
• ✦ Contracts for pure carriage services, in particular flight services, transfer services, private charter or helicopter flights without any further travel service
• ✦ Contracts for other individual travel services, in particular entrance tickets, experience tours, spa reservations, restaurant reservations and comparable individual services

The following clauses apply exclusively to package tours and not to individual travel services.

• ✦ 2.1 Insolvency protection
• ✦ 4.2 a) Withdrawal before the start of the trip and cancellation charges
• ✦ 4.7 Transfer of the contract to a substitute traveller
• ✦ 14. Passport, visa and health requirements

Whether an individual clause applies to package tours and/or to individual travel services is indicated at the relevant point in each case.

1. Conclusion of the contract

1.1 General

The following applies to all booking channels (for example directly with MIRA KODA, by telephone, in writing, by e-mail or via the online booking form on mirakoda.com).

a) The offer is based on the individual travel description and the supplementary information provided by MIRA KODA for the respective travel service or services, insofar as these are available to the Customer at the time of booking.

b) The Customer is responsible for all contractual obligations of fellow travellers on whose behalf the booking is made, in the same way as for the Customer's own obligations, insofar as the Customer has assumed this obligation by express and separate declaration.

c) If the content of the MIRA KODA booking confirmation differs from the content of the booking, this constitutes a new offer by MIRA KODA. The contract is concluded on the basis of this new offer provided that MIRA KODA has drawn attention to the change, has fulfilled its pre-contractual information obligations and the Customer declares acceptance to MIRA KODA within the binding period by express declaration or by making a down payment.

d) The pre-contractual information provided by MIRA KODA on the essential characteristics of the travel services, the travel price and all additional costs, the payment terms and the standard cancellation charges does not form part of the contract only where this has been expressly agreed between the parties.

e) If the Customer provides MIRA KODA with emergency contact details during the booking, that is the name and contact details of a person designated by the travellers and intended for disclosure to the operating airline, the Customer warrants that they are entitled to pass on this data and have informed the designated person of the disclosure to the airline. The Customer indemnifies MIRA KODA against claims by the designated person arising from an unauthorised disclosure, unless the Customer is not at fault in this respect. Further details on the processing of this data by MIRA KODA under data protection law are set out in clause 16.6.

1.2 Booking by telephone, e-mail or in writing

a) By making the booking (travel registration), the Customer makes a binding offer to MIRA KODA to conclude the contract.

b) The contract is concluded upon receipt of the booking confirmation (declaration of acceptance) issued by MIRA KODA. At the time of conclusion of the contract or immediately thereafter, MIRA KODA will provide the Customer with a booking confirmation on a durable medium that complies with the statutory requirements.

c) Verbal commitments, telephone arrangements or communication via messaging services (for example WhatsApp) are not binding and become legally effective only upon written confirmation by e-mail from MIRA KODA.

1.3 Booking in electronic commerce (online)

a) The online booking procedure is explained to the Customer on the relevant web pages at mirakoda.com.

b) The Customer is provided with an appropriate facility for correcting entries, deleting them or resetting the entire online booking form.

c) By clicking the button "book with obligation to pay" or a comparable wording, the Customer makes a binding offer to MIRA KODA to conclude the contract.

d) Receipt of the booking is confirmed to the Customer without undue delay by electronic means (acknowledgement of receipt). This acknowledgement of receipt does not yet constitute acceptance of the offer.

e) The contract is concluded only upon receipt by the Customer of the MIRA KODA booking confirmation (declaration of acceptance) on a durable medium.

1.4 Individual travel planning ("Travel Architecture")

a) MIRA KODA offers individually designed travel concepts that are developed together with the Customer in an iterative planning process. Offers and itineraries created in the course of this planning process do not constitute binding bookings for as long as no express booking confirmation has been issued by MIRA KODA.

b) Up to two planning iterations are free of charge within the booking process. From the third substantial revision of the travel concept at the Customer's express request following submission of an agreed travel plan, MIRA KODA reserves the right to invoice a flat planning fee of EUR 150.00 (plus VAT). This amount is credited in full against the travel price if a contract is successfully concluded.

c) If no contract is concluded after the planning process has been completed (from three iterations onwards), MIRA KODA is entitled to invoice the planning fee separately. The Customer is expressly informed of this before any chargeable iterations begin.

1.5 Haptic Koda

a) The Haptic Koda is an individually designed physical photo book and an optional part of the MIRA KODA travel experience. It is created when the Customer makes their own travel photographs available through their personal area on mirakoda.com after returning home. There is no obligation to provide any image material. The Haptic Koda is not a separate purchasable product but a component of the overall service.

b) The Haptic Koda is shipped at the Customer's risk from the moment of handover to the appointed shipping service provider. MIRA KODA accepts no liability for loss of or damage to the item during transport, but is liable for proper handover to the shipping service provider. In the event of loss or damage in transit, MIRA KODA will produce a replacement copy on request, provided that the necessary image data is still available.

c) If the Customer does not provide any image material, the Haptic Koda is not produced and no claims against MIRA KODA arise from this. The photographs provided voluntarily are processed exclusively for the purpose of creating the photo book. Further details are set out in the MIRA KODA privacy policy at mirakoda.com.

1.6 No right of withdrawal (duty to inform)

MIRA KODA expressly points out that, pursuant to Section 312g(2) no. 9 BGB, there is no statutory 14-day right of withdrawal for package tours offered by means of distance communication (for example via the website mirakoda.com, by e-mail or by telephone), nor for individual travel services with a fixed date (flight, accommodation, transfer). The booking confirmation is binding on the Customer. Withdrawal is possible exclusively under the conditions set out in clause 4 of these terms and conditions. By way of exception, a right of withdrawal does exist where the contract for a package tour was concluded off business premises following oral negotiations and those negotiations were not conducted at the Customer's prior request (Section 312g(2) no. 9, second half-sentence, BGB).

1.7 Form of the Customer's declarations

Declarations by the Customer to MIRA KODA in connection with this contract, in particular the withdrawal under clause 4, the transfer of the contract under clause 4.7 and rebooking requests under clause 5, must be made in text form (for example e-mail or letter; a handwritten signature is not required). Prior notice by telephone does not replace a declaration in text form. Receipt of the declaration by MIRA KODA is decisive for compliance with time limits. This is without prejudice to the statutory right of withdrawal in the exceptional cases named in MIRA KODA's cancellation policy, for the exercise of which no particular form is prescribed under Section 355 BGB.

2. Insolvency protection (package tours only), payment terms and withdrawal in the event of late payment

2.1 Insolvency protection (exclusively for package tours)

When booking a package tour, the Customer receives, together with the booking confirmation, proof of insolvency protection pursuant to Section 651r BGB (certificate of security issued by the customer money protection provider [R+V Versicherung AG, certificate number PLACEHOLDER, to be inserted after conclusion of the contract]) covering all payments to be made in respect of the booked package tour.

By means of the certificate of security, the Customer obtains a direct claim against the protection provider pursuant to Section 651r(4) BGB. In the event of insolvency, the Customer may contact the protection provider directly in order to obtain a refund of travel prices already paid or to obtain the cost of any necessary return transport.

2.2 Payment terms

Payments for booked package tours are due as set out below, subject to the provision of the certificate of security referred to in clause 2.1. Payments for individual travel services are due as set out below without that precondition.

a) Package tours
A down payment of 25 % of the travel price is due upon conclusion of the contract. The balance becomes due 30 days before the start of the trip.

b) Different payment terms in the case of non-refundable advance payments to third-party providers
If the booked trip contains individual services for which MIRA KODA itself has to make non-refundable advance payments to third-party providers (in particular private villas, yachts, private jet charter, exclusive lodges with non-refundable conditions), MIRA KODA may require a higher down payment and an earlier due date for the balance in respect of the share of the travel price attributable to those services. In such a case, the amount and the due date are determined by the timing and the amount of the advance performance owed by MIRA KODA to the respective third-party provider. For all other components of the trip, the terms set out in clause 2.2 a) continue to apply. MIRA KODA expressly informs the Customer of the affected service components and of the differing payment terms before booking.

c) Individual travel services
A down payment of 20 % is due upon conclusion of the contract. The balance is due 30 days before the start of the respective individual service.

d) Insurance premiums
Premiums for travel insurance booked through MIRA KODA are due in full together with the down payment.

2.3 Payment methods

a) MIRA KODA accepts bank transfer (SEPA) and credit card payment (Visa, Mastercard). All prices are quoted in euro (EUR). Transaction fees for SEPA transfers are borne by MIRA KODA.

b) In the case of credit card payment, the Customer grants authorisation to debit their credit card account at the time of booking. Down payments and balance payments are debited in accordance with their respective due dates.

c) Exchange rate differences arising from international payments outside the eurozone are borne by the Customer where MIRA KODA invoices in euro and the Customer arranges payment in a foreign currency.

2.4 Withdrawal in the event of late payment

If the Customer fails to make the down payment and/or the balance payment in accordance with the agreed due dates, although MIRA KODA is willing and able to perform the contractual services properly, has fulfilled its statutory information obligations and the Customer has no statutory or contractual right of retention, MIRA KODA is entitled, after issuing a reminder setting a deadline, to withdraw from the contract and to charge the Customer cancellation costs in accordance with clause 4.

2.5 Price adjustment and obligation to reduce the price (package tours only)

2.5.1 MIRA KODA is entitled to increase the agreed travel price after conclusion of the contract if, after conclusion of the contract, the cost of carriage (for example fuel costs), public levies, taxes or exchange rates have changed and this results in higher costs for MIRA KODA (Section 651f BGB). A price increase is permissible only up to 20 days before the start of the trip and only up to a maximum of 8 % of the original travel price. MIRA KODA will notify the Customer of the price increase on a durable medium, stating the reasons and the calculation. If the increase exceeds 8 %, the Customer has the right to withdraw from the contract free of charge.

2.5.2 If the costs referred to in clause 2.5.1 fall after conclusion of the contract and before the start of the trip, the Customer is entitled to a corresponding reduction of the travel price. MIRA KODA will notify the price reduction on a durable medium without undue delay and will refund the difference, less any administrative costs actually incurred.

3. Changes to travel services

3.1 Deviations of essential characteristics of travel services from the agreed content of the contract which do not concern the travel price, which become necessary after conclusion of the contract and which have not been brought about by MIRA KODA in bad faith are permitted only insofar as the changes are not significant and do not impair the overall character of the trip. A change is deemed to be significant if it constitutes a lack of conformity within the meaning of Section 651i BGB. Insignificant changes are those that merely amount to minor inconvenience without altering the character of the trip.

3.2 Any warranty claims remain unaffected insofar as the amended services are defective. If MIRA KODA incurred lower costs for performing the amended trip at the same quality, the difference is to be refunded to the Customer.

3.3 MIRA KODA is obliged to inform the Customer of significant changes to services clearly, comprehensibly and in a prominent manner on a durable medium, without undue delay after becoming aware of the reason for the change.

3.4 In the event of a significant change to an essential characteristic of a travel service, or of a deviation from special requirements of the Customer that have become part of the contract, the Customer is entitled, within a reasonable period set by MIRA KODA at the same time as notification of the change, either to accept the change, to withdraw from the contract free of charge or to request participation in a substitute trip if MIRA KODA has offered one. If the Customer does not respond to MIRA KODA at all or does not respond within the period set, the notified change is deemed to have been accepted.

4. Withdrawal by the Customer before the start of the trip, cancellation charges and transfer of the contract (package tours)

4.1 The Customer may withdraw from the contract at any time before the start of the trip. The withdrawal must be declared to MIRA KODA in text form in accordance with clause 1.7.

4.2 If the Customer withdraws before the start of the trip or does not commence the trip, MIRA KODA loses its claim to the travel price.

a) Instead, in the case of package tours MIRA KODA may demand reasonable compensation, unless MIRA KODA is responsible for the withdrawal or unless unavoidable and extraordinary circumstances occur at or in the immediate vicinity of the destination which significantly affect the performance of the travel services or the carriage of persons to the destination. Circumstances are unavoidable and extraordinary if they are beyond the control of MIRA KODA and their consequences could not have been avoided even if all reasonable measures had been taken.

b) In the case of individual travel services, MIRA KODA may demand reasonable compensation unless MIRA KODA is responsible for the withdrawal. Where several individual travel services are concerned, the cancellation charges are to be calculated separately and then added together.

4.3 The standard compensation (cancellation charge) is calculated uniformly according to the scale set out below. The rates below are based on an internal calculation of the expenses typically saved in the event of a withdrawal and of the customary market opportunities for otherwise using the travel service concerned. This basis of calculation is updated on an ongoing basis by MIRA KODA and may be inspected on request.

If the booked trip contains individual services for which MIRA KODA has demonstrably made non-refundable advance payments to third-party providers (in particular private villas, yachts, private jet charter or comparable non-refundable services), clause 4.5 applies in addition to those services. In such a case MIRA KODA is entitled, for the service component concerned, to quantify and assert the non-refundable costs actually incurred instead of the standard rate set out above. For all other components of the trip, the scale set out above continues to apply. The same applies accordingly where a package tour comprises both services with and services without non-refundable advance payments. MIRA KODA expressly informs the Customer before booking which service components are subject to such non-refundable conditions and will, in the event of withdrawal, state the non-refundable third-party costs actually incurred separately.

4.4 The amount of the compensation is determined by the travel price less the value of the expenses saved by MIRA KODA and less any amounts MIRA KODA obtains through alternative use of the travel services. In every case, the Customer is entitled to prove that the reasonable compensation to which the tour organiser is entitled is substantially lower than the standard compensation demanded.

4.5 MIRA KODA reserves the right to demand higher, individually calculated compensation instead of the standard rates set out above, insofar as MIRA KODA proves that it has incurred substantially higher expenses than the applicable standard rate. In such a case MIRA KODA is obliged to quantify and substantiate the compensation demanded, taking into account the expenses saved.

4.6 Where MIRA KODA is obliged to refund the travel price as a result of a withdrawal, it must do so without undue delay and in any event within 14 days of receipt of the declaration of withdrawal. If the compensation owed under clause 4.3 or 4.5 exceeds the payments already made by the Customer up to the time of withdrawal, MIRA KODA will invoice the Customer for the difference separately together with the cancellation statement. This difference is due just as promptly as a refund by MIRA KODA.

4.7 The Customer's statutory right (exclusively in the case of package tours) to demand, by notice on a durable medium, that a third party take their place in the rights and obligations arising from the contract remains unaffected by the above conditions. Such a declaration is in any event timely if it reaches MIRA KODA 7 days before the start of the trip.

5. Rebooking

5.1 After conclusion of the contract, the Customer has no entitlement to changes regarding the travel date, the destination, the place of departure, the accommodation or the mode of transport (rebooking). This does not apply where the rebooking is necessary because MIRA KODA provided no pre-contractual information, or provided insufficient or incorrect pre-contractual information. In such a case the rebooking is possible free of charge.

5.2 Rebooking requests made by the Customer can, insofar as they can be implemented at all, be carried out only following withdrawal from the contract in accordance with clause 4 and on the conditions set out there, together with a simultaneous new booking. This does not apply to rebooking requests that give rise to only minor costs.

5.3 For changes to the travel plan made at the Customer's express request after confirmation of the final travel plan (for example a change of hotel, a change of dates, or the addition or removal of services), MIRA KODA is entitled to charge a processing fee of EUR 75.00 (plus VAT) per change, provided that the change entails costs with third-party providers. The Customer is informed separately of any additional costs charged by third-party providers.

6. Services not used

If the traveller does not make use of individual travel services, or, in the case of premature return, of all travel services not yet used from that point onwards, which MIRA KODA was willing and able to provide in accordance with the contract, for reasons attributable to the traveller, the traveller has no claim to a pro rata refund of the travel price, unless such reasons would have entitled the traveller under the statutory provisions to withdraw from or terminate the contract free of charge. MIRA KODA will endeavour to obtain a refund of the expenses saved from the service providers. This obligation does not apply where the services in question are entirely insignificant. MIRA KODA's duty to provide assistance under clause 9a remains unaffected by this and continues to apply irrespective of any claim to a refund.

7. Withdrawal because the minimum number of participants is not reached

Insofar as MIRA KODA has stated the minimum number of participants and the relevant date (withdrawal deadline of 30 days before the start of the trip) in the respective pre-contractual information and in the booking confirmation, MIRA KODA reserves the right to withdraw from the contract because the minimum number of participants has not been reached. If it becomes apparent at an earlier point in time that the minimum number of participants cannot be reached, MIRA KODA must exercise its right of withdrawal without undue delay. If the trip is not carried out for this reason, MIRA KODA must refund payments made by the Customer without undue delay and in any event within 14 days of receipt of the declaration of withdrawal.

8. Termination for reasons of conduct

MIRA KODA may terminate the contract without notice if the traveller persistently causes disruption despite a warning from MIRA KODA, or if the traveller behaves in breach of contract to such an extent that immediate cancellation of the contract is justified. This does not apply where the conduct in breach of contract is caused by a breach of information obligations on the part of MIRA KODA. If MIRA KODA terminates the contract, it retains its claim to the travel price. However, MIRA KODA must allow the value of the expenses saved, and any benefits obtained from alternative use of the services not used, to be set off against that claim.

9. The traveller's obligations to cooperate

9.1 Notification of defects and request for remedy

If the trip is not provided free of defects, the traveller may demand a remedy. Insofar as MIRA KODA was unable to provide a remedy because the traveller culpably failed to notify the defect, the traveller may assert neither claims for a price reduction nor claims for damages. The traveller is obliged to notify defects without undue delay to the contact person designated by MIRA KODA at the holiday destination. If no contact person is available at the holiday destination and none is owed under the contract, any defects must be notified directly to MIRA KODA at the contact address stated in the booking confirmation. The contact person is instructed to provide a remedy where this is possible. However, the contact person is not authorised to acknowledge claims.

9.2 Setting a deadline before termination

If a traveller wishes to terminate the contract because of a significant defect, the traveller must first set MIRA KODA a reasonable deadline to provide a remedy. This does not apply if MIRA KODA refuses to provide a remedy or if an immediate remedy is necessary.

9.3 Damaged and delayed baggage

The traveller is advised that, in connection with air travel, loss of, damage to and delay of baggage must be reported by the traveller without undue delay on site to the airline responsible by means of a damage report ("P.I.R.") in accordance with the provisions of air transport law. The damage report must be submitted within 7 days in the case of damaged baggage and within 21 days of delivery in the case of delay. In addition, the loss, damage or misrouting of baggage must be reported to MIRA KODA without undue delay.

9.4 Travel documents

The Customer must inform MIRA KODA if they do not receive the necessary travel documents within the period notified by MIRA KODA.

9.5 Termination because of a significant defect and the resulting return transport and accommodation (Section 651l BGB, package tours only)

If the traveller effectively terminates the contract because of a significant defect, MIRA KODA loses its claim to the travel price for services no longer provided. If the package tour includes the carriage of the traveller and the traveller is already at the place of departure or at another agreed place, MIRA KODA is obliged to arrange the return transport of the traveller by an equivalent means of transport without undue delay and at no additional cost to the traveller. If return transport is not immediately possible because of unavoidable and extraordinary circumstances, clause 9a.3 applies accordingly.

9a. Duty to provide assistance (Section 651q BGB, package tours only)

9a.1 Pursuant to Section 651q BGB, MIRA KODA is obliged to provide the traveller with assistance without undue delay if the traveller is in difficulty. The duty to provide assistance includes in particular the provision of useful information on health services, local authorities and consular assistance, help in establishing communication links, and support in finding alternative travel services.

9a.2 If the traveller did not cause the difficulty themselves, MIRA KODA bears the cost of the assistance. If the traveller caused the difficulty themselves, MIRA KODA may charge a reasonable fee for the assistance provided, which may not exceed the actual expenditure.

9a.3 If return transport is not possible because of unavoidable and extraordinary circumstances, MIRA KODA will arrange the necessary accommodation for the traveller for up to three nights, limited to EUR 100.00 per person per night. This cost limitation does not apply to persons with reduced mobility, pregnant women, unaccompanied minors or persons with special medical needs (Section 651k(4) BGB).

10. Limitation of liability

10.1 The contractual liability of MIRA KODA for damage that does not constitute personal injury and that was not caused culpably is limited to twice the travel price (Section 651p BGB). Any further claims under international conventions, or under statutory provisions based on such conventions, remain unaffected by this limitation.

10.2 As tour organiser, MIRA KODA is liable to the traveller for the fault of all external service providers involved in the performance of the package tour (for example hotels, airlines, transfer providers, local guides, excursion providers), insofar as those services form part of the booked package tour. This applies to all components of the booked package, and MIRA KODA does not arrange travel services for the traveller to book independently. MIRA KODA is also liable at all times if and insofar as a breach of its duties to give notice, to provide information or to organise has caused damage to the traveller.

10.3 MIRA KODA is not liable for damage caused by force majeure within the meaning of the unavoidable and extraordinary circumstances as defined in clause 4.2 a). Force majeure includes in particular natural disasters (earthquakes, floods, volcanic eruptions, storms), epidemic or pandemic events, acts of war and civil war, terrorism, political unrest, official orders or entry bans, as well as strikes and industrial action by third parties. Personal illness of the Customer does not constitute force majeure within the meaning of this clause.

10.4 In the event of force majeure, MIRA KODA is entitled to change the trip or, as a last resort, to withdraw from it. The withdrawal must be declared without delay after becoming aware of the reason for withdrawal. In such a case MIRA KODA will refund payments already made by the Customer within 14 days. Any further claims for damages by the Customer are excluded in these cases.

10.5 The limitations of liability do not apply in cases of intent or gross negligence on the part of MIRA KODA, nor to damage resulting from injury to life, body or health.

10.6 In the case of flight services, the traveller's claims against the operating airline under Regulation (EC) No 261/2004 (Air Passenger Rights Regulation), in particular in the event of delay, cancellation or denied boarding, remain unaffected by the above provisions and must be asserted directly against the airline. This applies irrespective of any claims under travel law against MIRA KODA.

10.7 Individual service providers (for example providers of safaris, water sports or other activities) may impose their own local participation, safety or conduct conditions to which the Customer must separately agree on site. Such conditions apply in addition to these terms and conditions insofar as they relate exclusively to the safe and proper conduct of the relevant activity on site. They may not restrict either the Customer's rights under the package travel contract with MIRA KODA or MIRA KODA's liability as tour organiser under clauses 10.1 to 10.5. If the Customer refuses on site to agree to a service provider's reasonable, industry-standard participation conditions, participation in the individual service concerned may be forfeited. Clause 6 applies accordingly in such a case.

11. Intellectual property and confidentiality

11.1 The individual itineraries, travel plans, concepts and recommendations created by MIRA KODA ("travel dossiers") are the intellectual property of MIRA KODA. They are intended exclusively for the booking Customer and may not be copied, passed on or resold, nor used for direct bookings with third-party providers circumventing MIRA KODA.

11.2 MIRA KODA treats all information provided by the Customer (in particular itineraries, booking details, personal preferences and travel habits) as confidential and does not pass it on to third parties unless this is necessary for the performance of the trip (for example disclosure to hotels, airlines or guides).

11.3 MIRA KODA is entitled to use general information about trips carried out (for example destinations, type of trip) for statistical and marketing purposes, provided that no conclusions can be drawn about the individual Customer.

12. Image rights

12.1 MIRA KODA is entitled to use image and video material produced by MIRA KODA itself during the trips carried out for marketing purposes.

12.2 Insofar as the Customer makes photographs or video material from their trip available to MIRA KODA, or approves their use for marketing purposes (for example website, social media, print materials), this is done on the basis of express consent obtained separately from the Customer pursuant to Article 6(1)(a) GDPR. Use without this consent is excluded.

12.3 At the Customer's request, their images and details are not published. This request must be communicated in writing at the time of booking or, at the latest, when the material is sent.

13. Asserting claims and consumer dispute resolution

13.1 The traveller must assert claims against MIRA KODA directly with MIRA KODA. Assertion on a durable medium (for example by e-mail) is recommended.

13.2 MIRA KODA is not obliged to participate in dispute resolution proceedings before a consumer arbitration body and does not participate in such proceedings on a voluntary basis. In the event of a dispute, the Customer may take the matter to the ordinary courts.

14. Passport, visa and health requirements (package tours only)

14.1 In the case of package tours only, MIRA KODA will inform the Customer before conclusion of the contract about general passport and visa requirements and about health formalities of the country of destination, including the approximate periods for obtaining any necessary visas. This information is provided to the best of MIRA KODA's knowledge and on the basis of the information available at the time it is given.

14.2 The Customer is responsible for obtaining and carrying the officially required travel documents, for any vaccinations and for complying with customs and foreign exchange regulations. Any disadvantages arising from failure to comply with these regulations (for example payment of cancellation costs, refusal of entry) are borne by the Customer. This does not apply where MIRA KODA failed to provide information or provided insufficient or incorrect information.

14.3 MIRA KODA is not liable for the timely issue and receipt of necessary visas by the respective diplomatic mission where the Customer has instructed MIRA KODA to obtain them, unless MIRA KODA has culpably breached its own obligations.

14.4 The Customer is advised that entry and health regulations may be subject to change. MIRA KODA recommends that the Customer obtain up-to-date information from the competent consulate or embassy of the destination country shortly before departure.

14.5 Before conclusion of the contract, MIRA KODA informs the Customer, insofar as this is known and relevant, whether the booked trip is suitable for persons with reduced mobility or special needs. Customers with reduced mobility or special health requirements are asked to state these expressly at the time of booking so that MIRA KODA can assess the suitability of the trip and point out any restrictions (Article 250 Section 1(1) no. 1 of the Introductory Act to the German Civil Code, EGBGB).

15. Travel insurance

15.1 MIRA KODA expressly recommends that all Customers take out comprehensive travel insurance, in particular travel cancellation and trip interruption insurance as well as insurance covering repatriation costs in the event of accident or illness. Unless expressly stated otherwise, the travel prices charged by MIRA KODA do not include any travel insurance.

15.2 At the Customer's request, MIRA KODA can arrange suitable insurance offers. In such a case this is purely an intermediary service. The insurance contract is concluded exclusively between the Customer and the insurer named. Claims can be asserted only directly against the insurer.

15.3 If the Customer expressly declines to take out travel insurance, this is documented by MIRA KODA. In such a case MIRA KODA is not liable for damage that would have been covered by corresponding insurance.

16. Data protection

16.1 The personal data provided to MIRA KODA by the Customer is processed and used electronically insofar as this is necessary for the establishment, performance or termination of the travel contract and for customer support. In collecting, processing and using personal data, MIRA KODA complies with the provisions of the GDPR (General Data Protection Regulation).

16.2 Special categories of personal data pursuant to Article 9 GDPR (in particular health data and information on allergies or impairments that is necessary for the performance of the trip) are processed exclusively on the basis of express consent obtained separately from the Customer.

16.3 For the purpose of performing the trip, MIRA KODA is entitled to pass on the necessary customer data (for example name, passport number, date of birth, contact details) to the service providers involved in the travel programme (hotels, airlines, local service providers) insofar as this is necessary for the provision of the services.

16.4 Complete information on data processing is set out in the MIRA KODA privacy policy at mirakoda.com. The Customer is asked to read it before booking.

16.5 Since MIRA KODA specialises in individual trips to long-haul destinations, it may become necessary to transfer personal data to service providers (hotels, local guides, transfer companies) outside the European Union and the European Economic Area. Wherever possible, such a transfer takes place on the basis of an adequacy decision of the European Commission or of appropriate safeguards such as EU standard contractual clauses. If neither an adequacy decision nor another appropriate safeguard exists for the destination country concerned, MIRA KODA relies on the derogation in Article 49(1)(b) GDPR, according to which the transfer is necessary for the performance of the travel contract concluded with the Customer. Further details are set out in the MIRA KODA privacy policy at mirakoda.com.

16.6 If the Customer provides MIRA KODA with emergency contact details of a person designated by the travellers in accordance with clause 1.1 e) for disclosure to the operating airline, MIRA KODA processes this data on the basis of the legitimate interest in functioning emergency communication during the flight (Article 6(1)(f) GDPR). Disclosure to the airline takes place exclusively for this purpose.

17. Limitation period

Claims by the traveller on account of a defect become time-barred after two years pursuant to Section 651j BGB. The limitation period begins on the day on which the trip was scheduled to end in accordance with the contract. Other contractual claims become time-barred in accordance with the general statutory limitation rules of the BGB.

18. Applicable law and place of jurisdiction

18.1 German law applies to all legal relationships between the Customer and MIRA KODA, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

18.2 The place of jurisdiction for all disputes arising from the contractual relationship is Nuremberg, insofar as this is legally permissible. For consumers domiciled in the European Union, the mandatory consumer protection provisions of the Customer's home country remain unaffected.

18.3 These General Travel Terms and Conditions are drawn up in German. In the case of translations into other languages, the German version prevails.

19. Contractual partner

MIRA KODA UG (haftungsbeschränkt)
Äußere Bayreuther Straße 57-59
90409 Nuremberg, Germany

E-mail: [email protected]
Web: mirakoda.com
Telephone: +49 911 47847464

Register court: Local Court of Nuremberg (Amtsgericht Nürnberg)
Commercial register number: [PLACEHOLDER: to be inserted after registration]
Management: Klaus Felmet

Version of 31 August 2026